"Could you please go to "C:\Users\Public\Documents\AdobeInstalledCodecs\1.0" and tell me what files you see there? Then delete that folder and try to use HEVC. Just for the curious, here are the results of the troubleshooting suggestions. Therefore, I will continue my trouble shooting request through a different avenue. However, I've come to the conclusion that despite your profile saying Adobe Staff member, you are probably not an employee of Adobe. In fact, if you go to the specific Media Encoder trouble shooting webpage, customers are prompted to "post questions and get answers from experts." In case you are not familiar with Adobe support website, I've included some screen shots to help!Īs you can clearly see from the url and the prompts "Would you like to contact us?", the forums form part of the core tech support response for Adobe. I'd like to point out to you that I didn't choose to report my problem with AME here at random, I was in fact directed to this forum from the tech support website. Hi Dima, thank you for your reply, unfortunately none of your suggestions worked but more on that in a moment.įirstly I want to address your assertion that this is a "User to User forum, not tech support".
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